Frequently Asked Questions

Yes, Vortex Home Service is fully licensed and carries comprehensive liability insurance for your peace of mind and protection.

We can provide rough estimates over the phone, but for the most accurate pricing, we recommend filling out our online estimate form or allowing us to assess the job on-site.

Yes! We understand you have a busy schedule. We offer Saturday appointments at no extra charge. We are closed on Sundays.

We accept all major credit cards (Visa, MasterCard, Amex), cash, and checks.

Absolutely. If you are not 100% satisfied with our service, let us know immediately, and we will do everything to make it right.

We recommend booking 3-5 days in advance, but we often have next-day availability depending on the season.

The National Air Duct Cleaners Association (NADCA) recommends cleaning every 3 to 5 years, or sooner if you have pets, smokers, or recent renovations.

Yes! Removal of debris allows air to flow freely, meaning your HVAC system doesn't have to work as hard, lowering energy consumption.

Definitely. Removing dust, pollen, and pet dander from your ducts prevents them from recirculating, which significantly reduces allergy symptoms.

An average home takes between 2 to 4 hours, depending on the size of the system and the level of contamination.

The cleaning process itself is mechanical (brush and vacuum). We can apply an optional EPA-approved sanitizer if you request it.

No. We use a negative pressure system that sucks all debris directly into our containment unit. Your home stays clean.

No, you can stay home. Our equipment is not loud enough to be disruptive, and we do not use harsh chemicals unless requested.

Yes, our specialized tools allow us to clean vertical stacks and hard-to-reach areas effectively.

It is the industry-standard method where we attach a high-powered vacuum to your main trunk line, ensuring absolutely no dust escapes into your rooms.

To remove creosote, a highly flammable byproduct of burning wood. Creosote buildup is the #1 cause of chimney fires.

If you see a black, tar-like substance in your fireplace or notice smoke entering the room, call us immediately.

Yes. Caps are essential for keeping out rain, birds, squirrels, and debris. We install high-quality stainless steel caps.

Yes, we perform waterproofing, crown repair, and flashing repair to stop leaks and prevent water damage.

Yes, although they burn cleaner than wood, they still need inspections for blockages (birds/nests) and to ensure proper venting.

This involves using a camera to scan the interior flue liner for cracks. It is recommended when buying a home or after a chimney fire.

Never. We use drop cloths and powerful vacuums to ensure not a speck of soot lands on your carpet or furniture.

Yes, we follow all National Fire Protection Association (NFPA) 211 standards for chimney maintenance and safety.

A clogged vent restricts airflow, trapping moisture. This forces your dryer to run multiple cycles, wasting energy and time.

Yes. Lint is extremely flammable. The US Fire Administration reports thousands of dryer fires every year caused by clogged vents.

Yes, we clean the transition hose and the entire duct run all the way to the exterior termination point.

Yes, we can install a cage over your exterior vent to prevent birds from nesting, which is a common cause of blockages.

We recommend once a year for typical households. Large families doing laundry daily should consider every 6-8 months.

Yes, we have the equipment to clean vents exiting through rapid roofs, sidewalls, or attics.

UV-C light disrupts the DNA of bacteria, viruses, and mold, effectively sterilization them and preventing them from reproducing.

Yes, the light is installed inside the HVAC unit. You are never exposed to it directly. It only purifies the air passing through.

Yes, especially odors caused by mold or biological growth on coils. Some advanced units also tackle VOCs (cooking/pet smells).

Typical UV bulbs last 1 to 2 years before losing potency. We can include bulb replacement in your annual maintenance.

It is highly recommended if you had mold, a rodent infestation, or a musty smell. It resets the hygiene of your system.

We use an EPA-registered botanical disinfectant that is safe for children and pets, yet powerful against mold and viruses.

Yes, that smell is usually bacteria on the coils. Our cleaning plus sanitizing treatment effectively eliminates that odor.

We serve a 50-mile radius around our main hubs. Please check the bottom of the page or call us to confirm your zip code.

No, we provide flat-rate pricing for the job. You will know the price upfront before we start any work.

Zero. The price we quote is the price you pay. "The price is the price."

We ask for 24-hour notice so we can offer the slot to another customer. There is no cancellation fee with proper notice.

We can move light items to access vents, but we ask that you clear fragile items beforehand.